Terms of Use

These terms apply to the product (the management app). The marketing website and the waitlist have their own terms. Depending on your country, you may have rights under laws such as consumer protection or data protection, and they prevail over these terms when local law so requires.

1. Who we are

The Noque platform is operated by Noque ("Noque", "we").

2. Acceptance

By using the platform, you agree to these terms. If you use Noque on behalf of a condo, you are stating that you have the power to represent it.

3. Some terms we use

• Customer: the condo or the management company that hires Noque.
• User: any person who uses the platform (staff, building manager, resident).
• Services: the condo management features the platform offers.

4. Your account

4.1. To use the platform, you need to create an account with true and up-to-date information.

4.2. You are responsible for keeping your password safe and for everything that happens in your account.

4.3. We may suspend or close accounts in case of misuse, breach of these terms, or by legal order.

5. How to use it (and how not to)

5.1. Use the platform within the law. You may not:

• register other people's data without the right or the authorization;
• disrespect the rights or the privacy of other residents;
• try to enter areas or data you don't have access to;
• interfere with the security or the functioning of the platform.

5.2. What users put on the platform (registrations, notices, documents, messages) is the responsibility of whoever puts it there and of the respective controller.

6. Who looks after the data

6.1. For resident data and the condo's day-to-day data, the Customer is the controller and Noque is the processor, as set out in the Data Protection Addendum (attached to these terms or to the contract).

6.2. It is up to the Customer to have the right to handle this data, inform people, and respond to their requests, in its role as controller.

6.3. How Noque handles the data is explained in the Privacy Policy.

7. Plan, subscription and payment

7.1. The Customer's use of the platform follows the plan and the conditions hired.

7.2. The subscription is charged per unit, in the currency of your plan, and the payment is processed by a third-party company (Stripe). The subscription renews on its own each period, until you cancel. When you cancel, the cancellation takes effect at the end of the period you have already paid for — there is no proportional refund of the period in progress, unless the law says otherwise.

7.3. Price change. We may change prices at any time. For those who are already subscribers, the new price only applies from the next billing cycle — the current cycle does not change. Whoever subscribes afterwards pays the current price. We notify the Customer at least 30 days in advance, and they can cancel before the new price takes effect.

7.4. Late payment. If a payment fails, the payment company automatically tries to charge again; with each attempt that doesn't work, we notify you, and the overdue invoice is flagged on the dashboard. After 10 days overdue, access may be suspended (the data is kept); after another 30 days, the subscription may be canceled and the data handled as set out in the Data Protection Addendum.

7.5. We offer a 7-day free trial. At the end of the trial, if there is no valid payment method on file, the subscription is canceled automatically.

8. Intellectual property

Noque's brand, software, content and look are protected and may not be used without authorization. These terms do not pass any right over the platform to you.

9. Operation and support

9.1. We do our best to keep the platform up, but it is offered "as is" — there may be downtime due to maintenance or outside factors. This is without prejudice to the guarantees the law gives the consumer.

9.2. Support is by email (suporte@noque.app), with a target response time of up to 2 business days. This is a service target, not a guarantee of a deadline or of uptime.

10. Limit of liability

10.1. As far as the law allows, Noque is not liable for indirect damages, profits you missed out on, or the misuse of the platform by other users. The protections your country's law gives the consumer always apply.

10.2. The responsibilities and the limit of liability regarding data protection follow Clause 11.4 of the Data Protection Addendum (limited to the amount paid in the last 12 months); these terms do not create a separate cap for that matter.

11. Termination

11.1. The Customer can end the use under the conditions hired; Noque can end it in case of breach of these terms.

11.2. Once the contract ends, the data is handled as set out in the return/deletion clause of the Data Protection Addendum.

12. Changes to these terms

We may update these terms, publishing the new version with the date. If you keep using it after the update, that means you agree.

13. Law and jurisdiction

These terms follow the applicable law, and any disputes go to the competent jurisdiction. Either way, your country's consumer protection and data protection rules still apply and prevail when local law so determines — nothing here takes away the rights you have under your country's law.

14. Talk to us

Questions and support: suporte@noque.app. Privacy matters: privacidade@noque.app.